Privacy Policy

1 Introduction

NYC Transfer ("Company," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our transportation services or visit our website.

By using our services, you consent to the data practices described in this policy. If you do not agree with these practices, please do not use our services.

2 Information We Collect

2.1 Information You Provide

When you book a ride or contact us, we may collect:

• Contact Information: Name, phone number, email address
• Trip Details: Pickup and drop-off addresses, date and time of service
• Flight Information: Airline, flight number, arrival/departure times (for airport services)
• Passenger Information: Number of passengers, child seat requirements
• Payment Information: Credit card details (processed securely through third-party payment processors)
• Communication Records: Messages exchanged via WhatsApp, email, or phone

2.2 Information Collected Automatically

When you visit our website, we may automatically collect:

• IP address and approximate location
• Browser type and version
• Device information
• Pages visited and time spent on our website
• Referring website or source

3 How We Use Your Information

We use the information we collect to:

• Process and fulfill your transportation bookings
• Communicate with you about your reservation
• Send booking confirmations and trip details to your driver
• Track flights for airport pickup services
• Process payments
• Respond to your inquiries and provide customer support
• Send service-related notifications (e.g., driver arrival)
• Improve our services and website
• Comply with legal obligations

4 Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

4.1 Service Providers

We share necessary information with:

• Drivers: Your name, pickup/drop-off locations, phone number, and flight details (for airport pickups)
• Payment Processors: Payment information to process transactions securely

4.2 Legal Requirements

We may disclose your information if required by law, court order, or government request, or to protect our rights, property, or safety.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner.

5 Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Secure SSL encryption for website communications
• Secure payment processing through PCI-compliant providers
• Limited access to personal information on a need-to-know basis
• Regular review of our data collection and storage practices

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6 Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device.

6.1 Types of Cookies We Use

• Essential Cookies: Necessary for website functionality
• Analytics Cookies: Help us understand how visitors use our website
• Preference Cookies: Remember your settings and preferences

6.2 Managing Cookies

You can control cookies through your browser settings. Disabling cookies may affect some website functionality.

7 Third-Party Services

Our website may contain links to third-party websites or use third-party services:

• Google Analytics: Website traffic analysis
• WhatsApp: Customer communication
• Payment Processors: Secure payment handling

These third parties have their own privacy policies. We encourage you to review their policies before providing any information.

8 Data Retention

We retain your personal information only as long as necessary to:

• Provide our services to you
• Maintain records for accounting and tax purposes
• Comply with legal obligations
• Resolve disputes and enforce agreements

Booking records are typically retained for 7 years for tax and legal compliance. After this period, data is securely deleted or anonymized.

9 Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the information we hold about you
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your information (subject to legal retention requirements)
• Objection: Object to certain processing of your information
• Portability: Request transfer of your information to another service

To exercise any of these rights, please contact us using the information provided below.

10 Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will take steps to delete such information promptly.

11 International Transfers

If you are accessing our services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located. By using our services, you consent to this transfer.

12 Changes to This Policy

We may update this Privacy Policy from time to time. Changes become effective immediately upon posting to our website. We will update the "Last Updated" date at the top of this page.

For significant changes, we will make reasonable efforts to notify you via email or website announcement. Continued use of our services after changes constitutes acceptance of the updated policy.